TERMS & CONDITIONS | BUILD LINK

Please read through our terms and conditions. These are set terms and conditions and no leniency will be given.

We only supply and deliver products on business days. The term “Days” refers to work days. We are unable to load or offload any materials on weekends and/or public holidays.

BREAKAGE POLICY (BRICKS & PAVERS)

  • Due to the nature of the product, breakages will occur during transportation. Please allow for up to 10% non-replaceable breakages.
  • All material to be offloaded outside the premises or at the nearest accessible point.
  • If our drivers are requested to enter a premises against their original judgment, BUILD LINK will not accept liability for any damages that might result to property.
  • Offloading area must be level.
  • Delivery addresses must be correctly supplied with the order. If incorrect, and a second attempt at delivery must be made, it will not be executed until payment for the extra trip has been received.
  • No order can be cancelled after delivery, unless incorrect amounts or incorrect product was delivered on our part.
  • Please check the delivery address against “Delivery Address” with us when placing an order as well as the delivery lead time.
  • Should there not be anyone on site to receive the product, it will be offloaded at the nearest accessible point. No product will be moved if offloaded incorrectly due to there not being someone to receive the product.
  • Delivery may be delayed due to unforeseen circumstances and weather conditions.
  • No bricks will be moved once bricks have been delivered, by crane or by tipper.
  • DOUBLE HANDLING OF ANY DELIVERED BRICKS WILL NOT BE ALLOWED.
  • Delivery delays due to property / estate restrictions, will be returned and will only be delivered once payment for the re-delivery has been paid in full.
  • It is the clients responsibility to inform us OF ANY RESTRICTIONS REGARDING DELIVERIES. Should BUILD LINK not be informed and should any delivery be implicated due to any unmentioned restrictions, the client will be held responsible for any extra fees and must be paid in full before re-delivery will be arranged.

STOCK BRICKS

  • No complaints regarding the appearance of the clay stock bricks will be entertained under any circumstances.
  • Stock bricks should be plastered and different color bricks may be delivered due to various reasons.
  • BUILD LINK. will not entertain any complaints regarding colour difference of stock brick loads delivered especially in very large quantity orders.

DELIVERY CHARGES

  • Delivery charges are included on our products unless otherwise specified.

PAYMENT

  • Direct deposits and internet transfers are accepted.
  • Due to security reasons, all payments must reflect on our bank statement to confirm order.
  • Proof of payment must be emailed through to accounts@buildlink.co.za
  • No orders will be processed without proof of payment.
  • PLEASE USE YOUR QUOTE NUMBER AS REFERENCE ON THE PROOF OF PAYMENT.
  • No cheques accepted. Banking fees to process cheque payments will be deducted from payments & client will be responsible for the balance payable before goods are delivered.
  • Lay-Buy’s accepted. (3-6 months)

ORDERS

  • Delivery lead time is stated on email after order confirmation.
  • Delays may occur in various ways eg. hot bricks, factory delays, strikes, traffic etc.
  • Orders taking more than 2 months to complete due to client delays are subject to a price increase if there has been an industry price increase.

REFUNDS

  • Refunds for any order may take up to 7 business days.

PRODUCT COLOURS

  • For reasons beyond our control, stock brick colours may vary from order to order.
  • We cannot be held liable for any stock brick colour.
  • Stock bricks should always be plastered.

PRICES

  • Prices subject to change & all products are subject to availability.